Frequently Asked Questions
Can minerals be damaged by light or moisture?
Yes, some minerals are sensitive to light or moisture. Certain minerals like amethyst can fade when exposed to direct sunlight. Moisture can cause oxidation or tarnish in some pieces. Therefore, we recommend dry, light-protected storage.
How do I properly store fossils and minerals long-term?
Fossils and minerals should be stored dry, dust-protected, and out of direct sunlight. You should avoid strong temperature fluctuations. A display case or a closed shelf is ideal for long-term storage.
Are there export restrictions on certain fossils?
Export restrictions may apply to certain types of fossils and countries of origin. We ensure that all our pieces are legally traded and that the necessary documents are available. If you have any questions about specific pieces, please do not hesitate to contact us.
May I resell fossils?
Yes, the resale of legally acquired fossils is generally permitted. All our pieces come from legal sources and can be resold without restrictions.
What happens if a piece arrives damaged?
Should a piece arrive damaged, please contact us immediately with photos of the damage. We will quickly and easily find a solution – be it replacement, repair, or refund.
Is the shipping insured?
Yes, all shipments are sent insured. In the unlikely event of transport damage, you and your purchase are covered.
Can I also order scientific images as prints?
Our science images are available as high-quality prints. Details on formats and paper qualities can be found directly in the respective product description.
Do you sell unique pieces or are there multiple items of the same kind?
Many of our fossils and minerals are unique – each piece is a one-of-a-kind creation of nature. For products available in multiples, we will indicate this. The photos always show the actual item.
Are the photos representative of the actual piece?
Yes, for unique items, the photos show exactly the piece you will receive. We carefully photograph each item to represent color, size, and details as authentically as possible.
Are the pieces delivered professionally prepared?
Yes, all fossils and minerals are professionally prepared and delivered ready for display. We ensure that each piece arrives to you in optimal condition.
How do I recognize a real fossil?
Genuine fossils have a characteristic structure that differs from rock or resin. With every piece you purchase from us, you'll receive a certificate of authenticity. We are also happy to answer individual questions about the origin and identification of your piece.
Do you also deliver to Switzerland?
Yes, we also deliver to Switzerland. Please note that for international deliveries to Switzerland, customs duties and import taxes may apply, which are to be borne by the buyer. Delivery time is usually 5-10 working days. Prices and shipping costs for Switzerland will be displayed in CHF at checkout.
What's the best way to clean fossils and minerals?
You can best clean fossils and minerals with a soft, dry brush or cloth. Avoid water, as it can damage delicate structures. Chemical cleaning agents are generally not suitable. For stubborn dirt, we recommend consulting a specialist.
Are the fossils and minerals real?
Yes, all our fossils and minerals are authentic natural products. We attach great importance to authenticity and quality. Every purchase includes a certificate of authenticity.
Where do your fossils and minerals come from?
Our pieces come from reputable, legal sources worldwide. We pay attention to ethical sourcing and work exclusively with trustworthy suppliers.
Can I legally buy and own fossils?
Yes, the purchase and possession of fossils is legal in Germany and most European countries. All our pieces are traded legally and are approved for private acquisition.
How are the products packaged?
Each piece is carefully and securely packaged to protect it during transport. We use suitable padding material and sturdy shipping boxes.
How long does shipping take?
Within Germany, delivery typically takes 3–5 business days. For international orders, delivery times may vary. You will receive a tracking number after shipment.